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Terms and Conditions

1.     General

This terms and conditions apply to our services available under the domain and subdomains of www.futurelightingshop.com (the "Web Site"). FUTURE LIGHTING COLLECTION LIMITED shall hereinafter be referred to as the “FUTURE LIGHTING”. This Web Site is intended only for consumers wishing to order FUTURE LIGHTING products (the “Products”) online for delivery in Hong Kong. Future Lighting Collection Limited does not accept orders for delivery outside Hong Kong. The General Terms and Conditions of Sale (the “General Terms” or“Contract”) under which the Products are offered for sale on this Web Site are set out below. By ticking the “I have read and agree” box on the order form and submitting the order, you accept and agree to be bound by these terms and conditions. Future Lighting Collection Limited reserves the right to change these terms and conditions at any time without prior notice. Such change however will have no effect on orders that were submitted before posting of such revised terms and conditions on this Web Site.

       

2.     Placing Your Order

2.1.  To place an order you must be 18 years of age or over, and have a valid email address.

2.2   You may place an order by

        2.2.1   Filling in the order form on the Web Site; or

        2.2.2   Logging into or creating your personal account and clicking on the appropriate submission button; or

        2.2.3   Calling Future Lighting Collection Limited on (852) 3104 0638 between 09:00 and 18:00 Mondays to Fridays.

        Future Lighting Collection Limited will not accept orders placed in any way other than those listed above.

2.3   When you place your order, Future Lighting Collection Limited will issue you with a Web Order Number. Future Lighting Collection Limited will do this via the Web Site, unless you have placed your order by telephone, in which case Future Lighting Collection Limited will issue your Web Order Number when you call us.Please note that such a Web Order Number is supplied for reference purposes only and does not constitute our acceptance of your order.

2.4   By placing an order, you make an offer to us to purchase the Products you have selected on these terms and conditions. Future Lighting Collection Limited mayor may not accept your offer at our discretion or may reduce the number of Products we accept to deliver to you. However, orders submitted by you are binding on you and cannot be cancelled after order submission

2.5   If Future Lighting Collection Limited accepts your order, Future Lighting Collection Limited will notify you of our acceptance by issuing an order confirmation. we will send your order confirmation to you by e-mail. The order confirmation will be effective as of the date on which the order confirmation is sent to you. If Future Lighting Collection Limited cannot accept your order,we will attempt to contact you by email or telephone or post.

2.6   Please note that the on-screen display of the colors, designs, products may differ from the actual appearance or size of products offered on the Web Site.

       

3.     Supply of Your Products

3.1   Subject to these terms and conditions, Future Lighting Collection Limited will supply to you the Products indicated on your order confirmation.

       

4.     Prices

4.1   All prices are in HKD. Prices shall be those prices published on this Web Site at the time you submit your order. The prices published on the Web Site are exclusive of shipping and handling costs which are for your account. These costs will be calculated separately as applicable and specified on the order form and added to the total price of the order. The total price stated on the order form you submit shall be the total amount payable by you for the products including all handling and shipping charges.

4.2   No intra-community purchases can be made via the Web Site.

4.3   Delivery costs, where applicable, are payable by you as indicated on your invoice.

       

5.     Paying for Your Product

5.1   You may pay for your Products by the methods of payment as may be displayed on the payment paragraph of the Web Site from time to time.

5.2   You must pay in the currency as indicated on your invoice. All prices quoted by Future Lighting Collection Limited are subject to adjustments by way of surcharges, rebates or movements in exchanges rates without prior notification to the Purchaser.

5.3   If you are paying by credit card, then you must supply your credit card details when you place your Order. Your credit card will be charged when we issue your invoice or on the moment of shipment of your Products. Future Lighting Collection Limited will not supply the Products to you nor perform the services until your credit card issuer has authorised the use of your card for payment of the Products and/or services ordered. If Future Lighting Collection Limited does not receive such authorization, we shall inform you accordingly. Your credit card billing address must be in Hong Kong. Future Lighting Collection Limited reserves the right to verify the identity of the credit card holder by requesting appropriate documentation.

       

6.     Delivery of Your Products

6.1   Orders will only be accepted and products delivered to addresses within Hong Kong.

6.2   Future Lighting Collection Limited will deliver the Products to the delivery address you have specified in the order form and in accordance with the delivery option you have chosen. In the event you order various Products to be delivered to different addresses, you will need to submit a separate order form for each delivery address. Any delivery or shipment dates given by Future Lighting Collection Limited are best estimates only and Future Lighting Collection Limited shall not be liable for any loss, damage, costs or expenses for failure to deliver in accordance with the delivery or shipment dates given. In the event any of the Products ordered is out of stock, this may mean the whole order is delayed. If so, an estimate of the delay will be given by e-mail or post.

6.3   Delivery shall be deemed to take place upon the physical delivery of Goods to any stated Place of Delivery. However, in cases where the Purchaser requests Future Lighting Collection Limited to retain the Goods in its possession, custody or control even when the Goods are ready for dispatch or shipment, delivery shall be deemed to take place on the date when the Goods are ready and available for dispatch or shipment and any Goods that remain in Future Lighting Collection Limited’s possession thereafter shall be stored at the risk and expense of the Purchaser.

6.4   Delivery dates are subject to availability of Goods. Future Lighting Collection Limited shall not be liable for any delay in delivery or for any loss or damage whatsoever which the Purchaser may suffer as a result. Future Lighting Collection Limited is entitled at its option to deliver the Goods in installments. Delay in delivery of any installment shall not entitle the Purchaser to treat the Contract as repudiated.

6.5   If Future Lighting Collection Limited is prevented from delivering any Goods due to any cause outside its reasonable control, including without limitation riot(s), fire(s), interruption of transport, or Government action, Future Lighting Collection Limited shall be under no liability whatsoever to the Purchaser and shall be entitled at its option either to extend the time for delivery or to cancel an order (or that part of the order that remains undelivered). Where an order is cancelled, Future Lighting Collection Limited shall refund any advance payment made on the Total Price of any undelivered Goods.

6.6   Upon delivery of the Products to the carrier Future Lighting Collection Limited will send you a confirmation of shipment by e-mail provided you have indicated an e-mail address on the order form or by post.

       

7.     Defects and Returns

7.1   The Purchaser shall forthwith inspect the Products on delivery and shall send to Future Lighting Collection Limited a written notice by registered post of any defects in the Products within 7 days of delivery of the Products. Future Lighting Collection Limited shall then at its sole discretion replace the defective Products at no charge to the Purchaser provided that the defective Products shall only be returned to Future Lighting Collection Limited in accordance with Future Lighting Collection Limited’s written or oral instructions or credit the Purchaser with an amount commensurate to the price of the defective Products against any future purchases with Future Lighting Collection Limited.  Future Lighting Collection Limited shall not be liable for any defects in the Products that are not notified to Future Lighting Collection Limited pursuant to this clause. If you choose to return a Product, transportation charges will apply.Transportation charges will be communicated to you when you arrange for Product return.

       

8.     Future Lighting Collection Limited Liability

8.1   These General Terms and the Special Terms set out Future Lighting Collection Limited’s entire liability under the Contract and Future Lighting Collection Limited’s liability under the Contract shall be in lieu and to the exclusion of all other warranties, conditions, terms and liabilities express or implied statutory or otherwise except those which by law or statute cannot be excluded.Save as provided in this Contract and except as aforesaid Future Lighting Collection Limited shall not be under any liability, whether in contract, tort or otherwise, in respect of defects in the Products or failure to correspond to specification or sample or fit for a particular purpose or for any injury,damage or loss resulting from such defects or from any work done in connection therewith or for any indirect incidental or consequential losses or any damages.

8.2   Future Lighting Collection Limited shall not be liable for any defects of Products arising from fair wear and tear, non-compliance with Future Lighting Collection Limited’s oral or written instructions or information provided in connection with the use or handling of the Products, unauthorized alteration or repair of the Products, misuse or any abnormal working conditions. If you are not satisfied with any Product or the terms of any entitlement to services you have purchased from Future Lighting Collection Limited for any reason, you may return the Product to Future Lighting Collection Limited, subject to the payment of the transportation charges.

       

9.     Circumstances beyond Future Lighting Collection Limited reasonable control

9.1   Future Lighting Collection Limited will make every effort to perform Future Lighting Collection Limited’s obligations under the contract. However, Future Lighting Collection Limited cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control. In the event of a delay, Future Lighting Collection Limited will perform our obligations as soon as reasonably possible.

       

10    Content Restrictions

10.1 You agree not to use the Web Site or service:

        10.1.1   To upload, order for print, or otherwise transmit or communicate any material for any unlawful purpose or that is obscene, offensive, blasphemous, pornographic, sexually suggestive, deceptive,threatening, menacing, abusive, harmful, an invasion of privacy, supportive of unlawful action, defamatory, libelous, vulgar, violent, or otherwise objectionable

        10.1.2   To upload, order for print, or otherwise transmit or communicate any material that depicts celebrities or celebrity likenesses, regional, national or international leaders or politicians, current or former world leaders, convicted criminals, newsworthy, notorious or infamous images and individuals, or any material that is vintage in appearance or depicts images from an older era;

        10.1.3   To upload, order for print, or otherwise transmit or communicate any material that you do not have a right to transmit or communicate under any contractual or fiduciary relationship or which infringes any copyright, trademark, patent or other intellectual property right or any moral right of any party;

        10.1.4   To upload or otherwise transmit any material which is likely to cause harm to this Web Site or anyone else's computer systems, including but not limited to that which contains any virus,code, worm, data or other files or programs designed to damage or allow unauthorised access to this Web Site or which may cause any defect, error,malfunction or corruption to the service; and

        10.1.5   In addition, in the event you violate one of these Content Restrictions and you intentionally publicise such violation,you acknowledge that Future Lighting Collection Limited will suffer substantial damage to its reputation and goodwill and that you can be liable for causing such substantial damage.

               

11.   Intellectual Property

11.1   The Purchaser shall not infringe or otherwise prejudice any trademark, copyright,design or other intellectual property rights anywhere in the world relating to the Goods (“Intellectual Property”).

11.2   Without prior written approval, the Purchaser shall not use any Intellectual Property and in particular, shall not use any trademark or name of Future Lighting Collection Limited. The Purchaser shall not use or seek to register any name or mark that is confusingly similar to or closely resembling any Trademark in any part of the world or cause, assist or enable others to do so. The Purchaser shall not in any way use a Trademark in conjunction with any other mark without prior written consent.

11.3   All materials including technical data, specifications or drawings or any other data supplied to the Purchaser pursuant to this Contract are confidential and the sole property of Future Lighting Collection Limited and may not be copied or made accessible to any third party. Upon Future Lighting Collection Limited’s request, these materials shall be returned to Future Lighting Collection Limited.

       

12.   Miscellaneous

12.1   If any of these General Terms or any part of a General Term is void, voidable or unenforceable, the remaining General Terms or parts of the General Terms shall nevertheless continue to be of full force and effect.

12.2   Failure by Future Lighting Collection Limited to insist on strict compliance of the General Terms, or delay in exercising any of its remedies shall not constitute a waiver of such terms or remedies of any subsequent breach of the same or of any other terms.

12.3   This Contract shall be governed in all respects by the laws of Hong Kong. The Convention on the international Sale of Goods shall not be applicable

12.4   Any dispute, controversy or claim arising out of or relating to this Contract, or the breach, termination or invalidity thereof, shall be settled by arbitration in Hong Kong under the UNCITRAL Arbitration Rules in accordance with the HKIAC Procedures for the Administration of international Arbitration in force at the date of submission of the said dispute, controversy or claim to arbitration.There shall be only one arbitrator.

12.5   The website is run by Future Lighting Collection Limited and this name will be shown as the merchant name on your credit card statements for the online purchases.


13.   Privacy Policy

As we value transparency in our practices we have provided a detailed Privacy Policy (the “Privacy Policy”) to explain how we gather, use and protect your information. If you have additional questions, please feel free to send us an email at shop@flcl.com.hk. By visiting the Web Site, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use our Web Site. This Privacy Policy describes the information, as part of the normal operation of our services; we collect from you and what may happen to that information. By accepting the Privacy Policy, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the terms of the User Agreement.

13.1   Information Collected or Received

        13.1.1   We will not sell or disclose your name,email address or other personal information to third parties without your explicit consent, except as specified in this policy.

        13.1.2   When performing sales transaction, you may elect to provide a valid email address at registration and choose a username or alias that may represent your identity. Depending on which services you choose to use, we may require additional information, such as billing address,telephone number, and/or a physical mailing address.

        13.1.3   We automatically receive and record some information from your browser when you visit the site, such as your IP address,cookies and data [Anything else we collect on the website] about which pages you visit on the site through the use of log files provided by our third-party tracking-utility partners. This information helps us analyse and understand how the Web Site works for members and visitors, and provide a more personalised experience for members and visitors.

        13.1.4   We use the information described in this policy to provide and improve our services, for billing and payments, for identification and authentication purposes, to contact members or interested parties, and for general research and aggregate reporting. Refer to the Contract 2.1 , Future Lighting Collection Limited require all account owners to be at least 18 years of age (or have the permission and supervision of a responsible parent or legal guardian), therefore, this policy does not discuss use of our Web Site or services by minors.

13.2   Special Note to Children

        Children(persons under the age of 18) are not eligible to use the Web Site unsupervised and we ask that children do not submit any personal information to us. If you are under the age of 18, you may only use the Web Site in conjunction with and under the supervision of your parents or guardians.

13.3   Choice of How We Use Your Information

        13.3.1   For various reasons, Future Lighting Collection Limited may contact you about our services or your activity. Some of these messages are required, other messages are not required, and you can control which optional messages you choose to receive by contacting Future Lighting Collection Limited support via email at shop@flcl.com.hk.

        13.3.2   If you no longer wish to use the services available on the Web Site or receive service-related messages, you may close your account by notifying Future Lighting Collection Limited support via email at shop@flcl.com.hk.

13.4   Our Use of Your Information

        13.4.1   We use your personal information to facilitate transaction. We use your personal information in the file we maintain about you, and other information we obtain from your current and past activities on Future Lighting Collection Limited to: (i) resolve disputes; (ii) troubles hoot problems; (iii) help promote safe trading; (iv) collect fees owed; (v) measure consumer interest in our products and services; (vi) inform you about online and offline offers, products, services, and updates; (vii) customise your experience; (viii) detect and protect us against error, fraud and other criminal activity; and (vix) as otherwise described to you at the time of collection. At times, we may look across multiple users to identify problems or resolve disputes. We may compare and review your personal information for errors, omissions and for accuracy.

        13.4.2   You agree that we may use personal information about you to improve our marketing and promotional efforts, to analyse usage of the Web Site, improve our content and product offerings, and customize the the Web Site’s content, layout, and services. These uses improve the Web Site and better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using the Web Site.

13.5   Security

        13.5.1   The security of your personal information is important to us. Your FUTURE LIGHTING account information is protected by a password. It is important that you protect against unauthorized access of your account and information by choosing your password carefully, and keeping your password and computer secure by signing out after using our services.

        13.5.2   No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

13.6   Data Retention

        We will retain your information for as long as your account is active or as needed to provide you services. If you no longer want us to use your information to provide you services, you may close your FUTURE LIGHTING account. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

13.7   Privacy Policy Changes

        Were serve the right to modify this privacy statement at any time, so please review it periodically.

13.8   Contact Us

        If you have questions or suggestions you can contact FUTURE LIGHTING’s support team by sending an email to shop@flcl.com.hk.