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FAQs

FL Shop accepts the following methods of payment:

  1. PayPal - pay by PayPal account
  2. Visa or Mastercard (via PayPal Gateway)


Shopping Procedure:
Please follow the procedure below.


Member Registration:
  • Each new registered member can enjoy HK$30 discount for their first purchase.
  • Each registered member is entitled to receive Reward HK$100 upon a single spending of HK$2,000 or more at FL Shop.

Delivery:
Local delivery (within Hong Kong)
  • For any purchase over HK$800 (discount price), we offer free local delivery (Hong Kong's industrial / commercial locations and S.F. Stores only)
  • For any purchase less than HK$800, we can arrange local courier (SF Express) for you at your cost. You must pay the shipping cost with the order.
  • Delivery will be arranged within 14 working days of successful purchase, delivery date has to reference to the local courier schedule. For any changes on the delivery arrangement after shipped, customer is to contact the local courier directly.
  • For areas that are not supported by SF Express, please contact us directly for other arrangements.

Pick up at store (Coming soon)


Installation:
  • Please contract our customer service for Installation service.


Returns Policy:
  • For any damaged or defective items (the damage is not due to human error), you may bring the product together with the receipt, original brand packaging, product tag, free gift, etc to our office (Address: 11/F., Chung Kiu Godown Building, 63-71 Lei Muk Road, Kwai Chung, Hong Kong, Tel: (852)3104 0638) within 7 days from the day you receive the item(s).
  • Please note that we do not support refund on any purchase, customers shall consider carefully before placing an order.